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E-Commerce Returns Fraud: Rising Threats and Loss Prevention Strategies
Returns fraud and abuse have escalated into a significant threat, posing substantial challenges for retailers attempting to maintain customer-friendly free return policies. This form of fraud ranges from minor deceptions to complex schemes, making it essential for businesses to identify and mitigate abusive practices without alienating legitimate customers. Understanding the types of returns fraud, who commits it, and implementing prevention strategies can help retailers minimize their losses while maintaining...
10 Ways AI Agents are Transforming E-commerce Order and Inventory Management Systems
Artificial Intelligence (AI) Agents represent a revolutionary leap in technological innovation and will transform business across every sector. They are intelligent systems that understand language and can perceive, analyze, and act upon complex data and/or workflows. “Act” is the key word. AI Agents take autonomous action on your behalf to complete the task or achieve the desired outcome.
The e-commerce industry stands to benefit enormously from this new technology because...
How AI Agents Will Make Webstores Vanish Forever
Online stores (webstores) are about to disappear forever.
Artificial Intelligence (AI) Agents are going to transform business across every sector, and e-commerce will be one of the industries that changes the most because every online shopper will have their own AI agent that fetches products, and brings the products to them, displaying the products and details in a format that they like, not that the retailer chooses for them....
In-House or Outsource Fulfillment: What’s Best for Your eCommerce Business
The decision to outsource fulfillment to a third-party logistics (3PL) provider can be a strategic move for e-commerce businesses. 3PLs expand your fulfillment capacity and can even give you a hands-free approach to fulfilling orders. However, selecting the right partner and managing the relationship effectively can be challenging. Many sellers have reported problems with their 3PL ranging from same-day cut-offs, SLA issues, difficulty reaching support, and disruptive management changes.
What...
Top Holiday 2024 Consumer Shopping Trends
The 2024 holiday shopping landscape presents a complex picture of consumer behavior marked by notable contrasts across different shopper demographics. Despite economic uncertainties, holiday spending is reaching record levels, with consumers prioritizing family gifts while adapting their shopping strategies to navigate financial pressures.
We’ve scoured the top 2024 Holiday Shopping Surveys and predictions and summarized the research to help retailers gain insights into consumer spending, purchase intentions, and buying behaviors.
...Perplexity’s AI Commerce Experience Misses the Mark in Early Tests
Perplexity, the AI-powered search engine backed by Jeff Bezos, Tobi Lütke, and other notable investors, has just launched a new feature called Buy with Pro. This AI-assisted shopping search engine will let US-based Perplexity Pro subscribers purchase products without leaving the AI search engine. Unlike traditional search engines such as Google, returning a list of ranked sources you must read through to get the answer to your...
Turning Today’s Smart Shoppers into Loyal Customers
When you ring up a sale with a brand new customer, whether online or in a store, is that the end of the relationship? Or is it just the beginning? In her best-selling book “The Membership Economy,” Robbie Kellman Baxter makes a clear case for the latter. The economics are profound, as it costs 7x more to acquire a new customer than to earn a repeat visit.
3 Strategies to Fulfill Like Amazon
We can be certain that Amazon is spending millions to improve and optimize its shipping processes. Ecommerce merchants can take advantage of Amazon’s efforts to increase profits. This post describes three strategies to fulfill like Amazon, even if you have a fraction of its scale and infrastructure.
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